Pertamina earned three prestigious awards at the SSOW Impact Awards AustralAsia 2026, highlighting how digital transformation, operational excellence, and talent development are reshaping global shared services.
Across the global business landscape, Shared Services have evolved from traditional back-office functions into strategic business enablers that drive operational excellence, digital transformation, and long-term corporate competitiveness. Organizations are increasingly investing in integrated service models, intelligent automation, and people development to create greater efficiency while delivering measurable business value. Against this global backdrop, PT Pertamina (Persero) has strengthened its international standing by securing three prestigious awards at the SSOW Impact Awards AustralAsia 2026, demonstrating that Indonesian enterprises are capable of competing alongside world-class organizations.
The awards were presented during the SSOW (Shared Services & Outsourcing Week) Impact Awards AustralAsia 2026 in Sydney, Australia, an international platform recognizing organizations that demonstrate outstanding achievements in operational transformation and service innovation. Pertamina received honors in SS Leader of the Year, Change Management, and Creative Talent Management & Development. Together, these recognitions highlight excellence not only in technology implementation but also in organizational leadership and workforce capability development.
From a global industry perspective, Pertamina’s achievement reflects a broader transformation taking place across multinational corporations. Shared Services are increasingly expected to integrate finance, procurement, human resources, governance, and digital technologies into unified operational ecosystems. This integrated approach enables companies to improve productivity, accelerate decision-making, reduce operational costs, and strengthen business resilience in increasingly volatile markets.
One of the initiatives recognized internationally was Pertamina’s Procure-to-Pay (P2P) digital transformation program, which earned the Change Management award. The initiative successfully combined digital process modernization with structured organizational change, ensuring employees, business partners, and vendors could adapt smoothly to new operational systems. Global experts increasingly recognize that sustainable digital transformation depends as much on people and culture as on technology itself.
Another important factor behind Pertamina’s success was Pertamina SS School, which received the Creative Talent Management & Development award. The program focuses on developing future-ready professionals through structured learning, competency enhancement, mentoring, certification, and innovation projects closely aligned with corporate objectives. As organizations worldwide face growing demand for digital capabilities, continuous investment in human capital has become one of the strongest indicators of long-term competitiveness.
According to Pertamina’s management, the recognition demonstrates that operational excellence is achieved through collaboration, innovation, and continuous improvement rather than isolated technological investments. The company’s Shared Services transformation has successfully strengthened governance, standardized business processes, and enhanced service quality across the Pertamina Group, creating greater value for both internal stakeholders and business operations.
Industry analysts observe that the future of Shared Services will increasingly be driven by artificial intelligence, robotic process automation (RPA), predictive analytics, cloud-based enterprise platforms, and data-driven decision making. Organizations capable of integrating these technologies while maintaining strong governance and employee engagement will likely define the next generation of operational excellence. Pertamina’s recognition illustrates how companies from emerging economies are actively contributing to this global transformation.
Looking ahead, Pertamina is expected to continue strengthening its Shared Services ecosystem through digital innovation, talent development, and continuous process optimization. The three international awards therefore represent more than corporate recognition—they demonstrate Indonesia’s growing capability to contribute to global best practices in operational excellence while reinforcing Pertamina’s reputation as a modern energy company committed to sustainable transformation.
